TERMS AND CONDITIONS

By accessing this website we assume you accept these terms and conditions. Do not continue to use TREQ if you do not agree to take all of the terms and conditions stated on this page.

1. DEFINITIONS

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

2. IDENTITY

TREQ B.V.
Impact 2
6921 RZ Duiven
The Netherlands
KvK:
BTW:
Email: info@treq-sim.com

3. OFFERS

Our webshop is considered a non-binding online catalogue. Products displayed in our webshop are not viewed as a legaly binding offer. We may use computer generated renders in our product catalogue which means the ordered/recieved products can have small deviations compared to the catalogue images in both shape and color. Discriptions and images linked to products can be subjected to change.

4. PRICING

All prices displayed on our website are in euros and include 21% VAT. For orders outside the EU the VAT is 0% and this will be corrected during the ordering process.

5. CONCLUSION OF CONTRACT

The Client may submit the offer via the online order form integrated into the our online shop. In doing so, after having placed the selected products in the virtual basket and passed through the ordering process, and by clicking the button finalizing the order process, the Client submits a legally binding offer of contract with regard to the goods and/or services contained in the virtual basket.

We may accept the Client’s offer within five days,

• by transferring an order confirmation in written form (e-mail), insofar as receipt of order confirmation by the Client is decisive, or
• by delivering ordered goods to the Client, insofar as receipt of goods by the customer is decisive, or
• by requesting the Client to pay after placing his order.

The contract shall be concluded at the time when one of the aforementioned alternatives firstly occurs. Should TREQ not accept the Client’s offer within the aforementioned period of time, this shall be deemed as rejecting the offer, with the effect that the Client is no longer bound by his statement of intent.

6. PAYMENTS

Payments can be made by using one of the methods mentioned in our online shop, and will be handled in co-operation with our partner Mollie B.V.

In case of delivery to countries outside the European Union, additional costs may be incurred in individual cases for which we are not responsible and which have to be borne by the Client. This includes, for example, transfer fees charged by banking institutes (transfer charges, exchange fees) or import duties or taxes (customs). Such additional costs regarding money transfer may also be incurred, if the Client carries out the payment from a country outside the European Union, even if delivery is not made in a country outside the European Union .

7. SHIPMENT AND DELIVERY

Our products are delivery to the address indicated by the Client, unless agreed otherwise. In the case of an order placed via our online order form, the delivery address specified in the online order form shall be decisive.

Should the assigned transport company return the products to us, because delivery to the Client was not possible, the Client bears the costs for the unsuccessful dispatch. This shall not apply, if the Client exercises his right to cancel effectively, if the delivery cannot be made due to circumstances beyond the Client’s control, or if he has been temporarily impeded from receiving the offered service, unless we have notified the Client for a reasonable time in advance about the service.

We reserve the right to make a partial delivery if this appears to be advantageous for the delivery time, and if this is reasonable for you. For this we will charge no additional shipping costs.

We reserve the right to withdraw from the contract in the event of incorrect or improper self-supply. This only applies if we are not responsible for the non-supply and if we have concluded a concrete hedging transaction with the supplier. We shall make all reasonable efforts to obtain the products. In case of non-availability or partial availability of the products we shall inform the Client and grant him immediately counterperformance.

8. DELIVERY TIMES

Products which are labelled ‘in stock’ will be shipped within 7 working days after receipt of payment. For products that are not available when the order is made, we will strive for delivery as soon as possible. In case the failure to comply with a delivery deadline can be traced back to an act of god, problems on the side of our suppliers or other conditions for which we are not at fault, the deadline will be extended accordingly.

9. WARRENTY

Should the object of purchase be deficient, statutory provisions shall apply.

For consumers the limitation period regarding warranty claims for used products shall be two years from delivery of goods to the Client except for the restrictions in the following section.

The aforementioned limitations of liability and the restrictions of limitation periods do not apply

• to a product, which was not used, in accordance with its usual application, for building construction and which was the cause of the building’s defectiveness,
• to claims for damages and reimbursement of expenses by the Client.
• If we have fraudulently concealed the defect.

The Client must check the delivered products for completeness, quality or other defects immediately upon receipt. Any defects found must be reported to us in writing immediately, within 5 working days of receipt. Should the Client fail to comply therewith, this shall not affect his statutory or contractual claims for defects.

Most of our products, such as aluminium extrusion profiles, are of industrial quality, which means minor scratches and bruise marks on said products can exist.

10. PASSING OF RISK

During shipment of the ordered products, the risk is held by us until delivery is complete. With returns, the sender carries the risk, in particular, the transport risk, until the products have been received by TREQ.

11. APPLICABLE LAW

The Dutch Civil Codex shall apply to all legal relationships between the parties under exclusion of the laws governing the international purchase of movable goods.

12. REVOCATION

Consumers are entitled to withdraw from this Contract within seven days without giving any reason for doing so. Decisions to withdraw from this Contract must be sent to us in a clear declaration (e.g. by sending a letter by mail, email or phone call).

We must reimburse any payments we have received from the Client when the Client withdraws from the Contract. This includes delivery costs. Reimbursement of payments will happen via our partner Mollie B.V., unless otherwise expressly agreed.

13. DISCLAIMER

All the information on this website – treq-sim.com – is published in good faith and for general information purpose only. TREQ does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website, is strictly at your own risk. TREQ will not be liable for any losses and/or damages in connection with the use of our website. 

From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone ‘bad’.

Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their “Terms of Service” before engaging in any business or uploading any information.